12 HOUR STRICT CANCELLATION + DOWNGRADE POLICY

Rain, snow or shine, Lux Beauty Spa & Salon adheres to a strict 12-hour cancellation and downgrade policy for all nail service appointments. This policy allows us to accommodate the high demand for appointments and guarantees a full days wage for our licensed nail artists and professional staff. This policy applies across the board whether booked in person, on the phone, via email or online through our website. If for any reason you miss an appointment, are more than 10 minutes late, or downgrade your service, you will still be responsible for the full-service fee of your originally scheduled appointment. No refunds will be given to cancelled or rescheduled bookings with less than 12 hours notice. Same-day cancellations, service downgrades, and no-shows will be charged the full-service fee of your original scheduled appointment. Please note this policy also applies to large parties and group bookings.

50% SAME-DAY RESCHEDULING FEE

For same-day rescheduling, we charge 50% of the original service booked regardless if you are rescheduling with the same nail artist or not. In addition, you will still be responsible for the full-service fee of your rescheduled appointment.

SAME-DAY APPOINTMENTS ARE FINAL.

SICK POLICY

In an effort to maintain a healthy environment, we ask that if you are sick (which includes a cold, a fever, the flu, etc.) or have the onset of symptoms of an illness that you reschedule your appointment. If you arrive for your appointment with visible symptoms of an illness, you will be asked to reschedule your appointment and charged 50% of your original service to reschedule. This is for your well-being as well as the health of our employees and other clients. Receiving a service when you are sick is not advised. While in the early and acute stages of a cold, the flu or other illness, a manicure or pedicure service can accelerate the onset of the infection and intensify its severity (via additional circulation of blood & lymph). Please wait until you have been well for at least a week before getting your service. If you do need to cancel your appointment, please call us 12 hours before your scheduled appointment, so you are not charged the full amount and we will be happy to reschedule your appointment for a time when you are feeling better.

ARRIVAL + LATE ARRIVALS

In order to receive the best experience, we encourage all clients to arrive 10 minutes early to ensure there is plenty of time to check in and choose the perfect polish from our vast range of non-toxic colors. As a courtesy to all clients scheduled throughout the day, on-time arrival is expected. If you arrive more than 10 minutes late, we will shorten the length of your service time or reschedule your appointment in consideration of the next client. If we have to adjust or shorten your appointment due to a late arrival, you will still be responsible for the full-service fee of your originally scheduled appointment.

NO-SHOWS

As part of our mission to provide each of our licensed nail artists with a living wage and guarantee all of our staff a full day's wage, we adhere to a strict no-show policy. If you forget or miss your appointment for any reason, you will be charged for the full price of the service that was booked.

REFUSAL OF SERVICE

At Lux Beauty Spa we have a ZERO TOLERANCE POLICY. We have the right to refuse service to anyone at any time with NO REFUND. This includes but is not limited to the usage of drugs, alcohol, sexual comments/remarks, racism, threats, any act of violence, harassment or unacceptable, disruptive, abusive behavior and language we feel is inappropriate. Individuals displaying these types of behavior will be escorted from the premises and may be prosecuted. As licensed professionals, we follow a strict code of ethics. It is very important that a safe environment is maintained for ourselves and each of our clients.